Return & Refund Policy

We appreciate your support of Lash Creator. Because of the nature of our products, please review our policy before making a purchase.

Physical Products

For health and hygiene reasons, all lash trays, adhesives, and other beauty products are final sale.

We do not accept returns or exchanges on opened, used, or worn products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once reviewed, we will determine whether a replacement or store credit is appropriate.

Digital Products

Due to the instant access provided after purchase, all digital products are non-refundable and non-exchangeable.

This includes, but is not limited to:

• Digital Guides
• E-books
• Templates
• Checklists
• Digital Downloads
• Educational Resources

Please review each product description carefully before completing your purchase.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Refunds

Refunds are only issued if:

• An item cannot be fulfilled by Lash Creator.
• A damaged or incorrect order has been approved after review.

Approved refunds will be returned to the original payment method and may take 5–10 business days to appear, depending on your financial institution.

Contact Us

If you have any questions regarding your order, please contact us at support@thelashcreator.com. We are happy to assist you.